Cancellation & Rescheduling Policy
How to change or cancel your appointment, and what happens to any fees.
Last updated: October 2026
How to cancel or reschedule
If you need to cancel or move your appointment, please let us know as early as possible so we can offer the time to someone else. Please contact us by email at [email protected].
Notice period
We ask for at least 48 hours' notice to cancel or reschedule an appointment without charge.
Late cancellation and non-attendance
Any charge for a late cancellation or a missed appointment will be made clear when you book.
If we need to cancel or reschedule
Occasionally we may need to cancel or move an appointment, for example due to illness or circumstances beyond our control. If this happens, we will contact you as soon as possible, offer you the earliest suitable alternative, and will not charge you for the change.
Refunds
Where a refund is due, please note that the examiner's fee and any CAA statutory charge are separate. The CAA charge is paid to the CAA and is subject to the CAA's own terms, so any refund of that charge is a matter for the CAA rather than us. Refunds of the examiner's fee will be handled in line with this policy.
Fees
For current fees, see our Prices page, or contact us for a quote.